AHC Privacy Policy

Privacy Policy for Authority Health Centers

Effective Date: September 9, 2026
Authority Health Centers (“we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, communicate with us, submit information, or opt in to text messages.
Information related to healthcare services may be protected health information (“PHI”) under HIPAA and is also governed by our Notice of Privacy Practices.

1. Information We Collect

We may collect:

• Name, address, email address, and telephone or mobile number
• Date of birth and information submitted through forms, appointment requests, surveys, or other website features
• Employment application information, including resumes and employment history
• Health information provided in connection with healthcare services
• Technical information, such as IP address, browser, device, operating system, pages visited, and access times
• Information collected through cookies, pixels, analytics tools, and similar technologies

Please do not submit highly sensitive medical information through general website forms or unsecured email unless instructed to do so.

2. How We Use Information

We may use information to:

• Provide, coordinate, and manage healthcare services
• Schedule appointments and send reminders or healthcare-related notifications
• Respond to questions and requests
• Process employment applications
• Improve our website, services, and patient experience
• Conduct administrative, operational, quality, and compliance activities
• Maintain system security
• Comply with applicable law and protect the rights, safety, and property of Authority Health Centers and others

PHI is used and disclosed in accordance with HIPAA and our Notice of Privacy Practices.

3. Text Message Communications

If you opt in, we may send text messages about appointments, healthcare services, scheduling, and related communications. Message frequency varies. Message and data rates may apply.

Consent to receive texts is not a condition of receiving healthcare services, using our website, or applying for employment.
Reply STOP to opt out or HELP for assistance. You may contact us using the information below.

Authority Health Centers does not share, sell, rent, or lease its customer lists or mobile opt-in data to third parties for marketing purposes.

We may share your number and consent records with service providers, including Vital Interactions, solely to provide communications on our behalf. SMS opt-in information is not used for unrelated marketing.
SMS Terms & Conditions: https://authorityhealth.org/ahc-terms-and-conditions/

4. How We Share Information

We do not sell or rent personal information for monetary consideration.
We may share information, as permitted by law, with:

• Healthcare providers and business partners involved in care or operations
• Service providers supporting hosting, technology, analytics, communications, payments, recruiting, and administration
• Vital Interactions, to facilitate automated voice, text, and healthcare-related communications
• Authority Health Centers personnel involved in employment applications
• Government authorities or other parties when required or permitted by law or necessary to protect rights, safety, or property

Service providers may access information only as reasonably necessary to perform services for us and must maintain appropriate safeguards.

5. Information Security

We maintain administrative, technical, and physical safeguards designed to protect information. However, no website, transmission, or system is completely secure.

6. Your Choices and Rights

Depending on applicable law, you may be able to:

• Request access to or correction of personal information
• Request deletion of certain information
• Opt out of communications
• Withdraw SMS consent by replying STOP
• Manage cookies through your browser settings

Additional rights may apply to PHI. See our Notice of Privacy Practices.

7. Cookies and Third-Party Websites

We may use cookies and similar technologies to operate the website, remember preferences, analyze usage, and improve performance. Disabling cookies may affect functionality.
Our website may link to third-party websites. We are not responsible for their privacy or security practices. Review their privacy policies before providing information.

8. Children’s Privacy

We provide healthcare services to children and adolescents. Information about minors is handled in accordance with applicable law, HIPAA where applicable, and our Notice of Privacy Practices.
Our website is not intended to knowingly collect information from children for purposes unrelated to healthcare, services, or legitimate website activities.

9. Information Retention

We retain information as reasonably necessary to provide services, comply with legal and regulatory requirements, maintain records, resolve disputes, and enforce agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised effective date.

11. Contact Us

Authority Health Centers
Phone: 313-824-1000
Email: help@authorityhealth.org

By using this website, you consent to the collection and use of your personal information as described in this Privacy Policy.